What is Teletherapy?

Q: How do I get started? What does this process look like?

Step 1: Book in for your Free Consultation with one of our experienced Speech Therapists. This is a 15-minute phone call where our Speech Therapists gather basic information about you/your child to determine how we might be able to assist you. Step 2: If it’s recommended in your Free Consult that you/your child should complete ongoing speech therapy sessions, you’ll then have an Initial Consultation. This will be via Zoom with a therapist that best suits your needs. This session is where your new therapist will gather in-depth information about you/your child, determine what assessments you might need to complete, and set goals for your therapy sessions together. Step 3: Then it’s time to begin achieving the goals you’ve set! Your journey is tailored to YOUR specific needs – there’s no ‘one size fits all’ when it comes to speech therapy.

Q: What's the difference between a Free Consultation and an Initial Consultation?

Our Free Consultation is a 15-minute phone call with yourself and one of our Speech Therapists. Here, you can discuss your concerns and determine the areas that you’d like support with. We’ll also chat to you about the process of getting started with us and how our systems work to make sure we’ll be a great fit for one another! This call allows us to get a brief overview of your/your child’s need for speech therapy and how we can help you. After you’ve completed your Free Consultation and signed your quick online paperwork, we’ll get started on finding the best therapist for your needs. Your new therapist will then complete a 1-hour Initial Consultation video call session with you via Zoom. You’ll discuss your/your child’s case history and the current challenges they’re facing. This is also the time where you and your therapist will set goals and discuss plans for ongoing therapy together.

Teletherapy is the delivery of assessment and therapy online.

It empowers children, adults, schools, hospitals and families to access the services that they need at the click of a button.

Research has found that teletherapy is proven to have the same outcomes as in-person therapy!

Anyone who needs it!

We serve families with babies and toddlers, children, teenagers and adults. Teletherapy can support any individual, but it can also support schools, hospitals, nursing homes and community health centres to access the high quality allied health services that they need.

This means an in-house therapist might not be necessary and you can access a range of experienced clinicians at the click of a button!

When we partner with a school or hospital, we provide training for your staff and any families members to support the easy implementation of teletherapy in your organisation.

No travel time or expenses
Our therapists are specially trained in Teletherapy
No long wait times or waiting rooms
Better fit to your work and school schedule
You or your child can feel comfortable in your home

Frequently Asked Questions

How do I get started? What does this process look like?

Step 1: Book in for your Free Consultation with one of our experienced Speech Therapists.

This is a 15-minute phone call where our Speech Therapists gather basic information about you/your child to determine how we might be able to assist you.

Step 2: If it’s recommended in your Free Consult that you/your child should complete ongoing speech therapy sessions, you’ll then have an Initial Consultation. This will be via Zoom with a therapist that best suits your needs.

This session is where your new therapist will gather in-depth information about you/your child, determine what assessments you might need to complete, and set goals for your therapy sessions together.

Step 3: Then it’s time to begin achieving the goals you’ve set!

Your journey is tailored to YOUR specific needs – there’s no ‘one size fits all’ when it comes to speech therapy.

How does online Speech Therapy work for young children? I'm worried my child won't be able to pay attention!

Telehealth speech sessions for young children are tailored to their needs. Our therapists adapt activities to their learning style, interests & sensory preferences, keeping them actively involved.

If they’re too little to engage with the screen (e.g. 12-18 months), we have you COVERED! We switch our therapy model to parent coaching which is evidence-based practice for this age group.

Pop has seen over 2400 clients via telehealth since our inception in 2016, and we now have over 50,000 hours of online sessions under our belt! We know this model works incredibly well and we see positive outcomes each and every day with our clients.

Do you have a waiting list to start online Speech Therapy?

We currently have NO WAITLIST for sessions between 9am and 2pm.

These sessions can be facilitated in a variety of ways, including:

At home before heading to school (great for early risers!)
At school with a teacher or teacher’s aide
At school with a parent or guardian
Arriving at school slightly late or leaving slightly early

We’re happy to meet with your school to discuss the best options for you and see which session times can be facilitated.

What about after school sessions?

We get it – sometimes after school therapy sessions are the most convenient for families.

If you take a session time with a therapist during school hours (e.g. 10 am), you can request that they give you their next available after school spot!

Existing clients get first dibs on session times, so this is the best way to nab an after school spot if you really, really want one!

This is a win-win, as your child is getting started on their goals AND you’ll be on the list for the next available after school time! It’ll come around before you know it.

What are your session fees?

The cost of your session will depend on multiple factors, including:

Whether you have NDIS funding
Whether your Private Health Fund will cover part of the cost
Whether you have a Chronic Disease Management Plan (CDMP) from your doctor, which allows Medicare to cover part of the session cost

If you’re unsure about any of these options, our Speech Therapists will be able to provide more information during your Free Consultation.

Do I need a referral?

No! You can access Pop Online Speech Therapy without a referral.

Is there an age limit for Speech Therapy?

Fortunately, no! We see clients across all ages and stages. This includes families with babies and toddlers, school-aged children and adolescents, through to adults.

We can get started through parent coaching at any age and have fantastic outcomes!

What's the difference between a Free Consultation and an Initial Consultation?

Our Free Consultation is a 15-minute phone call with yourself and one of our Speech Therapists. Here, you can discuss your concerns and determine the areas that you’d like support with. We’ll also chat to you about the process of getting started with us and how our systems work to make sure we’ll be a great fit for one another!

This call allows us to get a brief overview of your/your child’s need for speech therapy and how we can help you.

After you’ve completed your Free Consultation and signed your quick online paperwork, we’ll get started on finding the best therapist for your needs.

Your new therapist will then complete a 1-hour Initial Consultation video call session with you via Zoom. You’ll discuss your/your child’s case history and the current challenges they’re facing. This is also the time where you and your therapist will set goals and discuss plans for ongoing therapy together.

I'm a Support Coordinator - how do I refer a client?

If you’re a Support Coordinator, healthcare worker, fellow Speechie or allied health professional, you can refer your client to Pop using our dedicated Referral Form here.

Do you offer sessions on weekends?

Unfortunately, we don’t currently offer speech therapy sessions on weekends at Pop.