Frequently Asked Questions



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  • One-click access
    Your therapist is one click away, no matter where you are! You can still access therapy on holidays.
  • Consistency
  • We eliminate geographical barriers allowing for consistent, evidence-based weekly intervention.
  • No travel costs or time
    You won’t be out of pocket for travel costs.
  • No signing into your school or health service
    We don’t visit very often, which eliminates risks for your school, hospital, or community health centre.
  • Parent & staff training is included
    You will benefit from involvement in therapy. Our service delivery model encourages staff and/or parent involvement – training your staff on the ground so that they can implement strategies long after therapy is completed!
  • Proven results
    Telehealth is shown to achieve the same results as in-person services.

We provide online Speech Therapy services to anyone who needs it, no matter where they live.

Whether you’re living in a rural Australian town, or a city on the other side of the world, we can make teletherapy work for you!

Telehealth speech sessions for young children are tailored to their needs. Our therapists adapt activities to their learning style, interests & sensory preferences, keeping them actively involved.

If they’re too little to engage with the screen (e.g. 12-18 months), we have you COVERED! We switch our therapy model to parent coaching which is evidence-based practice for this age group.

Pop has seen over 2400 clients via telehealth since our inception in 2016, and we now have over 50,000 hours of online sessions under our belt! We know this model works incredibly well and we see positive outcomes each and every day with our clients.

Step 1: Book in for your Free Consultation with one of our experienced Speech Therapists.

This is a 15-minute phone call where our Speech Therapists gather basic information about you/your child to determine how we might be able to assist you.

Step 2: If it’s recommended in your Free Consult that you/your child should complete ongoing speech therapy sessions, you’ll then have an Initial Consultation. This will be via Zoom with a therapist that best suits your needs.

This session is where your new therapist will gather in-depth information about you/your child, determine what assessments you might need to complete, and set goals for your therapy sessions together.

Step 3: Then it’s time to begin achieving the goals you’ve set!

Your journey is tailored to YOUR specific needs – there’s no ‘one size fits all’ when it comes to speech therapy.

Fortunately, no! We see clients across all ages and stages. This includes families with babies and toddlers, school-aged children and adolescents, through to adults.

We can get started through parent coaching at any age and have fantastic outcomes!

We currently have NO WAITLIST for sessions between 9am and 2pm.

These sessions can be facilitated in a variety of ways, including:

  • At home before heading to school (great for early risers!)
  • At school with a teacher or teacher’s aide
  • At school with a parent or guardian
  • Arriving at school slightly late or leaving slightly early

We’re happy to meet with your school to discuss the best options for you and see which session times can be facilitated.
 
What about after school sessions?

We get it – sometimes after school therapy sessions are the most convenient for families.

If you take a session time with a therapist during school hours (e.g. 10 am), you can request that they give you their next available after school spot!

Existing clients get first dibs on session times, so this is the best way to nab an after school spot if you really, really want one!

This is a win-win, as your child is getting started on their goals AND you’ll be on the list for the next available after school time! It’ll come around before you know it.

The cost of your session will depend on multiple factors, including:

  • Whether you have NDIS funding
  • Whether your Private Health Fund will cover part of the cost
  • Whether you have a Chronic Disease Management Plan (CDMP) from your doctor, which allows Medicare to cover part of the session cost


If you’re unsure about any of these options, our Speech Therapists will be able to provide more information during your Free Consultation.

No! You can access Pop Online Speech Therapy without a referral.

Unfortunately, we don’t currently offer speech therapy sessions on weekends at Pop.

We are a 100% telehealth (online) service and therefore are not set up to take on in-person clients.

Telehealth is an emerging area of healthcare, and we are proud to share that the following rebates can be claimed for our service:
  • NDIS funding, including self-managed and plan-managed options
  • Chronic Disease Management Plans (CDMPs) to access Medicare rebates
  • Some Private Health Insurance funds (PHIs).

Our Free Consultation is a 15-minute phone call with yourself and one of our Speech Therapists.  Here, you can discuss your concerns and determine the areas that you’d like support with. We’ll also chat to you about the process of getting started with us and how our systems work to make sure we’ll be a great fit for one another!

This call allows us to get a brief overview of your/your child’s need for speech therapy and how we can help you.

After you’ve completed your Free Consultation and signed your quick online paperwork, we’ll get started on finding the best therapist for your needs.

Your new therapist will then complete a 1-hour Initial Consultation video call session with you via Zoom. You’ll discuss your/your child’s case history and the current challenges they’re facing. This is also the time where you and your therapist will set goals and discuss plans for ongoing therapy together.

If you’re a Support Coordinator, healthcare worker, fellow Speechie or allied health professional, you can refer your client to Pop using our dedicated Referral Form here.

What's Next?

Supporting Individuals

Book your Free Consult today!

Skip the long waitlists — access Pop Online Speech Therapy by booking below!

Begin your journey with Pop

Book your free 15 minute consultation with one of our experienced Speech Therapists.

In this call, the Speech Therapist will:

Please note: if you're completing this appointment on behalf of a child, they do not need to be present.

Book a Free Consultation

Online Speech Therapy, all sessions delivered via telehealth

We currently have NO WAITLIST!
Fill out the form below and we’ll be in touch shortly.